WORK&STUDY AUSTRALIA – GENERAL REFUND POLICY
1. POLICY OVERVIEW
Work&Study Australia (WSA) provides consultation, facilitation, and coordination services only.
All fees paid to WSA are for professional services rendered, not for guaranteed outcomes such as:
- Employment
- Sponsorship approval
- Nomination approval
- Visa grant
2. AUSTRALIAN CONSUMER LAW (ACL)
Nothing in this policy excludes or restricts rights available under the Australian Consumer Law (ACL).
WSA guarantees that its services will be provided:
- With due care and skill
- In a professional and competent manner
- In accordance with the agreed scope of services
3. SERVICE NATURE (IMPORTANT)
WSA operates on a milestone-based service model.
Each stage of the service represents a separate and completed component once delivered.
Payments are made for work performed, not outcomes achieved.
4. REFUND ELIGIBILITY
4.1 Refund Prior to Service Commencement
A refund may be considered where:
- Payment has been made; and
- Services have not yet commenced
Any approved refund may be subject to an administration fee.
4.2 Conditional Refund (Where Applicable)
Where a specific agreement includes a conditional refund clause, WSA may provide a partial refund only if all of the following conditions are met:
- No sponsor employer is sourced
- No interview is conducted
- No employment contract is obtained
Refund amounts and conditions will be governed by the specific service agreement.
4.3 No Refund After Service Commencement
Once services have commenced, including but not limited to:
- Consultation
- Resume review or preparation
- Employer outreach
- Marketing or communications
- Interview coordination
no refund will be provided, as the service has been delivered.
4.4 No Refund After Milestone Completion
Once a service milestone has been completed, the payment relating to that milestone is:
Non-refundable
This applies regardless of:
- Employer decisions
- Candidate decisions
- Migration agent processes
- Visa outcomes
5. NON-REFUNDABLE CIRCUMSTANCES
Refunds will not be provided where:
- The client changes their mind
- The client withdraws from the process
- The client fails to provide required documents or information
- The client is found to have provided incorrect or misleading information
- The client fails to attend interviews or respond to communications
- Outcomes are affected by third parties
6. THIRD-PARTY COSTS
WSA is not responsible for any costs charged by third parties, including:
- Migration agents
- Government authorities
These costs are:
- Invoiced separately
- Non-refundable through WSA
7. PROCESS FOR REQUESTING A REFUND
All refund requests must:
- Be submitted in writingly
- Include supporting details
- Be sent within a reasonable timeframe
WSA will assess the request and provide a response within:
10–14 business days
8. LIMITATION OF LIABILITY
To the extent permitted by law:
- WSA’s liability is limited to the amount paid for the specific service
- WSA is not liable for indirect or consequential loss
9. DISPUTE RESOLUTION
In the event of a dispute:
- Both parties agree to attempt resolution in good faith
- Unresolved disputes may be referred to mediation in Western Australia
10. POLICY UPDATES
WSA reserves the right to update this Refund Policy at any time.
The version in effect at the time of service engagement will apply.